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CUSTOMER CHARTER1. Introductions Customer Service Charter for Court users is designed to inform Court users of
the structure and functioning of the Judiciary and highlights the various services
provided
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What is this customer service charter?
The customer service charter is a document that outlines the service standards and commitments of an organization towards its customers.
Who is required to file this customer service charter?
Organizations in certain industries or sectors may be required by law or regulations to file a customer service charter.
How to fill out this customer service charter?
The customer service charter can be filled out by providing information on service standards, complaint handling procedures, and customer support channels.
What is the purpose of this customer service charter?
The purpose of the customer service charter is to establish clear expectations for customers regarding the level of service they can expect from the organization.
What information must be reported on this customer service charter?
The customer service charter may include information on service level targets, response times, complaint resolution procedures, and contact information for customer inquiries.
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