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Policy Title:Customer Contacts PolicyAuthor: Sharon Graham Customer Experience Manager Approved by: Leadership Team Date of First Issue: Last full review date: Updated: Date of next review:September
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What is customer contacts policy?
Customer contacts policy is a set of guidelines and procedures that a company follows when interacting with customers.
Who is required to file customer contacts policy?
All companies that have regular interactions with customers are required to have and file a customer contacts policy.
How to fill out customer contacts policy?
To fill out a customer contacts policy, companies should outline their communication channels, response times, and procedures for resolving customer issues.
What is the purpose of customer contacts policy?
The purpose of a customer contacts policy is to ensure that customers receive consistent and timely responses to their inquiries and issues.
What information must be reported on customer contacts policy?
A customer contacts policy should include contact information, hours of operation, response times, and escalation procedures.
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