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November 20, 2013REQUEST FOR PROPOSALContact center services' provider RFP 101401DUE: 3:00 P.M., MST, 12/12/13Deadline for Inquiries 5:00 P.M., MST, 12/04/13Time and Date Set for Closing 3:00 P.M.,
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A contact center services provider is a company that offers customer support services through various communication channels such as phone calls, emails, live chat, and social media.
Companies that provide contact center services are required to file contact center services provider.
Contact center services provider can be filled out by providing detailed information about the company's customer support services and contact center operations.
The purpose of contact center services provider is to report on the company's customer support activities and compliance with regulations.
Information such as number of customer inquiries, average response time, customer satisfaction ratings, and any compliance issues must be reported on contact center services provider.
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