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Taking Telephone messages. Answering the phone 1 Circle the correct answer when you answer the phone at home, do you say: a. hello? b. your name? c. the phone number? d. something else?2. How do people
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Taking telephone messages involves recording important information relayed during a phone call in order to pass it on to the appropriate person.
Any individual or employee who receives phone calls and needs to relay important information to others may be required to file taking telephone messages.
When filling out taking telephone messages, include the date and time of the call, name of the caller, phone number, message content, and recipient of the message.
The purpose of taking telephone messages is to ensure that important information conveyed during phone calls is accurately recorded and passed on to the relevant parties.
Information such as date and time of the call, name and contact number of the caller, detailed message content, and the person to whom the message is to be relayed must be reported on taking telephone messages.
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