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LEARNERS ASSESSMENT Packaged to Customer Inquiries in the InsuranceSector (8098)NAME:Organization:COURSE NO: OR RPM:INDEX Page Instructions to Learner×1Assignment: Assessment Questionnaire×4Manager\'s
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Attending to customer enquiries involves responding to questions, concerns, or requests for information from customers in a timely and professional manner.
Any employee who interacts with customers or handles customer communications may be required to attend to customer enquiries.
To fill out attend to customer enquiries, employees should provide accurate and helpful responses to customer questions, document any interactions, and follow up as needed.
The purpose of attending to customer enquiries is to provide excellent customer service, address customer needs, and maintain positive relationships with customers.
Information such as the customer's name, contact information, inquiry or request, response provided, and any follow-up actions taken should be reported on attend to customer enquiries.
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