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Afternoons Telephone Screening of Ophthalmic Problems:Sample Contact Forms and Screening Guideline Anne M. Make, R.N., Ph.D. COMIC Risk ManagerDISCLAIMERThese guidelines were adapted in part from
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How to fill out after-hours telephone screening of

01
Begin by introducing yourself and your company, stating that the call is being recorded for quality assurance purposes.
02
Ask the caller for their name and contact information, including phone number and email address.
03
Inquire about the purpose of their call and what their specific needs or concerns are.
04
Try to gather as much relevant information as possible to ensure a complete understanding of the situation.
05
Depending on the nature of the call, provide appropriate assistance or direct the caller to the appropriate department or individual.
06
Apologize for any inconvenience caused and assure the caller that their concerns will be addressed promptly.
07
Thank the caller for reaching out and offer any additional information or resources if necessary.
08
Repeat the caller's contact information to confirm accuracy.
09
Conclude the call by expressing gratitude for their patience and understanding.
10
Finally, make a note of the call and any actions taken in the appropriate records or system for future reference.

Who needs after-hours telephone screening of?

01
After-hours telephone screening is needed by companies or organizations that want to ensure their customers or clients receive assistance or support even outside of regular business hours.
02
It is particularly important for industries that offer round-the-clock services, such as healthcare, emergency services, IT support, and customer service centers.
03
Additionally, businesses that prioritize excellent customer service may also opt for after-hours telephone screening to maintain a high level of responsiveness to customer inquiries or concerns.

What is After-Hours Telephone Screening of Ophthalmic Problems: Form?

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After-hours telephone screening refers to the process of screening phone calls that are received outside of regular business hours.
Any business that offers after-hours services and receives phone calls outside of regular business hours is required to file after-hours telephone screening.
After-hours telephone screening can be filled out by documenting all incoming phone calls outside of regular business hours and recording relevant information such as caller's name, reason for calling, and any actions taken.
The purpose of after-hours telephone screening is to ensure that all incoming calls outside of regular business hours are handled appropriately and efficiently.
Information that must be reported on after-hours telephone screening includes the date and time of the call, the caller's name and contact information, the reason for the call, and any actions taken.
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