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JOB DESCRIPTIONPosition: Guest Relation OfficerDepartment:Front Office DepartmentReports to:Assistant Front office Manager / Head ConciergeSUMMARY / SPECIFICATION OF POSITION Responsible for meeting
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A guest relation officer is responsible for ensuring guests have a positive experience during their stay at a hotel or establishment.
Hotels or establishments that offer guest accommodation are required to have a guest relation officer.
To fill out a position of guest relation officer, one must have a background in hospitality and customer service, and be able to effectively communicate with guests.
The purpose of a guest relation officer is to provide excellent customer service and address any concerns or issues guests may have during their stay.
Information such as guest feedback, complaints, and compliments must be reported on the guest relation officer.
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