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Complaints and Response Policy and Procedure for Norwegian Church Aids Programs Rationale Being accountable to rights holders, host communities, partners and other stakeholders is core to Norwegian
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The complaints and response policy is a set of guidelines and procedures that outline how to handle complaints from customers or stakeholders and provide a timely response.
Companies and organizations are required to have a complaints and response policy in place.
To fill out complaints and response policy, companies should outline the process for submitting complaints, designate responsible parties for handling complaints, and specify response timelines.
The purpose of complaints and response policy is to ensure that all complaints are addressed fairly and promptly, and to maintain customer satisfaction and trust.
Complaints and response policy should include details on how to submit a complaint, who will handle the complaint, expected response times, and escalation procedures.
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