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Tenant Information Steelmaking a service complaint or appealing a decision This information sheet explains how to make a complaint about the service you have received from us or appeal a decision

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What is making a service complaint?

Making a service complaint is the act of formally raising concerns or issues regarding a service that did not meet expectations or standards.

Who is required to file making a service complaint?

Anyone who has received a service and is dissatisfied with it can file a service complaint.

How to fill out making a service complaint?

To fill out a service complaint, one must provide details of the service received, the issues encountered, and any relevant supporting documents.

What is the purpose of making a service complaint?

The purpose of making a service complaint is to address and resolve issues with a service provider and seek appropriate solutions or compensations.

What information must be reported on making a service complaint?

Information such as the date of service, the name of the service provider, specific issues encountered, and contact details should be reported on a service complaint.

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