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National Mall and Memorial Parks, Washington, D.C. National Park Service U.S. Department of the Interior Legacy of Healing and Hope Over 265,000 American women served during the Vietnam era (1956
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NPS stands for Net Promoter Score, which is a metric used to measure customer loyalty and satisfaction.
Any company or organization that wants to gather feedback from their customers and measure their loyalty can use NPS.
To calculate NPS, customers are usually asked one question: How likely are you to recommend our product/service to a friend or colleague? Customers then respond on a scale from 0 to 10.
The purpose of NPS is to gauge customer loyalty and satisfaction, and to identify areas for improvement.
The main information reported on NPS surveys is the customer's rating on the likelihood of recommending the product/service, as well as any additional comments or feedback they provide.
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