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PIP CUSTOMER SERVICES STANDARDS Revised: October, 2012Preamble It is the function of the customer services unit to be the front door of the prepaid inpatient health plan (PIP), and to convey an atmosphere
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Review each section of the standards document thoroughly, paying attention to the specific requirements and guidelines.
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Who needs pihp customer services standards?

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PIHP customer service standards are needed by individuals or organizations involved in providing customer service within the PIHP (Prepaid Inpatient Health Plan) system.
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This includes healthcare providers, customer service representatives, administrators, and any other personnel involved in delivering services to PIHP customers.
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Adhering to these standards ensures consistency, quality, and improvement in customer service experiences for PIHP customers.

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PIHP customer services standards outline the expectations for how customer service should be provided by Prepaid Inpatient Health Plans (PIHPs) to their members.
PIHPs are required to file customer services standards in accordance with state and federal regulations.
PIHPs need to fill out customer services standards by documenting their processes, procedures, and protocols for providing customer service to members.
The purpose of PIHP customer services standards is to ensure that members receive timely, high-quality customer service from their healthcare provider.
PIHP customer services standards should include information on accessibility, timeliness, member rights, and how complaints are handled.
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