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Spur10 Steps of Service & Menu Test Question Sheet Total 80 marks (Updated November 2005)Name (full): I.D. number: Store Name: Date: Marks: Service: % + Menu: % Total Score: SERVICE TEST:1) List the
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How to fill out 10 steps of service

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How to fill out 10 steps of service

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Step 1: Greet the customer with a warm and friendly welcome.
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Step 2: Introduce yourself by name, and inquire about the customer's preferences.
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Step 3: Offer the customer a drink or menu, depending on the type of service.
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Step 4: Take the customer's order and ensure you fully understand their requirements.
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Step 5: Repeat the order back to the customer for confirmation.
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Step 6: Serve the customer's order promptly and accurately.
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Step 7: Check back with the customer to ensure their satisfaction with the meal/service.
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Step 8: Offer any additional services or recommendations based on the customer's needs.
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Step 9: Provide the customer with the bill in a timely manner.
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Step 10: Thank the customer for dining/visiting and invite them to return in the future.

Who needs 10 steps of service?

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The 10 steps of service are relevant to anyone in the hospitality industry.
02
This includes restaurant servers, hotel staff, bartenders, and anyone involved in customer service.
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These steps help to ensure a positive and memorable experience for the customer, resulting in their satisfaction and potential return in the future.

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10 steps of service are the specific actions or protocols that need to be followed in a service industry to ensure high-quality customer service.
Employees in the service industry such as restaurants, hotels, and retail stores are typically required to follow and implement the 10 steps of service.
To fill out the 10 steps of service, employees need to follow the specific guidelines and protocols outlined by their employer or company.
The purpose of the 10 steps of service is to ensure consistency in customer service delivery, enhance customer satisfaction, and improve overall service quality.
Information such as greeting customers, taking orders, providing assistance, and following up with customers may be reported on the 10 steps of service.
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