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Australian Taxation Office: Enabling self-service through innovative digital revenue solutions Executive Summary To meet the Australian Governments ambitious digital service delivery goals, the Australian
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Enabling self-service through is the process of allowing users to access and perform tasks independently without the need for manual intervention.
Any organization or individual that wants to provide self-service functionalities to their users.
Enabling self-service through can be filled out by setting up automated systems, creating user-friendly interfaces, and providing clear instructions for users.
The purpose of enabling self-service through is to increase efficiency, reduce workload on support staff, and improve user satisfaction.
Information such as user accounts, tasks available for self-service, user guides, and troubleshooting resources must be reported.
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