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SCHOOL OF DENTAL HYGIENE DEL 2701 COMMUNITY DENTAL HEALTHIER: Fall Session 2016, DEL 2701 CREDIT: 3 Hourglass time Mondays, 1:004:00 INSTRUCTOR: Sharon Gris anti AS BA RDS McMaster of Community Oral
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How to fill out technical support desk

01
Start by gathering all necessary information about the technical issue, such as the user's contact details, the device or software being used, and a detailed description of the problem.
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Use a ticketing system or a dedicated platform to create a support ticket for the issue. Include all the relevant information from the previous step.
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Prioritize the tickets based on their urgency or severity level. This will help you address the most critical issues first and provide a prompt resolution.
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Assign the ticket to the appropriate support agent or team member who has the expertise to handle the specific technical problem.
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Communicate with the user to gather any additional information or clarify any doubts related to the issue.
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Investigate and troubleshoot the problem by following relevant procedures or using appropriate diagnostic tools.
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If a solution is found, provide step-by-step instructions to the user on how to resolve the issue. Make sure to document the solution for future reference.
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If a solution cannot be found, escalate the ticket to a higher level of support or involve other teams or specialists if necessary.
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Follow up with the user to ensure that the issue has been resolved satisfactorily. Close the ticket and update any relevant documentation.
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Continuously improve the support process by analyzing patterns or trends in reported issues and seeking feedback from users.

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