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APPENDICES214Appendix 1Service Quality Dimensions in Management Higher Education in Gujarat. The objective of this questionnaire is to study the Perceptions and Expectations of Service Quality dimensions
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Service quality dimensions refer to the various aspects that contribute to the overall quality of a service, such as reliability, responsiveness, assurance, empathy, and tangibles.
Service providers or organizations in specific industries may be required to file service quality dimensions in, depending on regulations or standards set by governing bodies.
Service quality dimensions can be filled out by assessing the performance of each dimension based on set criteria, collecting relevant data, and documenting the results in a report or submission form.
The purpose of service quality dimensions is to measure and evaluate the quality of services provided, identify areas for improvement, and ensure a high level of customer satisfaction.
Information such as performance metrics, customer feedback, service standards adherence, and improvement initiatives may need to be reported on service quality dimensions.
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