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NEW YORK MEDICARE QUICK REFERENCE GUIDE March 2011Web Address: www.wellcare.comImportant Telephone Numbers Provider Services Eligibility verification, Claims, Utilization Mgmt. And Provider Complaints TTY/TDD Case
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Provider complaints are formal grievances filed against a healthcare provider or facility for substandard care or treatment.
Patients, family members, or legal representatives are required to file provider complaints.
Provider complaints can be filled out by contacting the relevant state or federal health department or regulatory agency.
The purpose of provider complaints is to address issues of substandard care or misconduct by healthcare providers and to ensure patient safety and quality of care.
Provider complaints must include details of the incident, the provider or facility involved, date and time of occurrence, and any supporting documentation.
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