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PROACTIVE SUPPORT MANAGER HEALTH EhltContract Serve & Nat 'L Westward House Job Reference: Closing Date:0000049198G 20 October 2017Dear applicant, Thank you for your interest in this post and for
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Identify the customers who are at risk or may need assistance before they reach out for support.
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Create a plan to reach out to the identified customers proactively.
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Design personalized messages or materials to engage with the customers and offer assistance.
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Implement a system or tool to track and record the proactive support interactions.
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Analyze the outcomes and feedback from proactive support to improve the overall customer experience.

Who needs proactive support?

01
Customers who have recently experienced a problem or issue with your product or service.
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Customers who have a history of frequently contacting support for assistance.
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Customers who have made multiple purchases or have a high lifetime value.
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Customers who have shown signs of disengagement or decreased usage of your product or service.
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Customers who are using a specific feature or functionality that may require additional support.
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Customers who have expressed interest in receiving proactive support.
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Proactive support is a form of customer service that aims to identify and address potential issues before they become problems for the customer.
Proactive support is usually filed by companies or organizations that provide products or services to customers.
Proactive support can be filled out online through a designated platform or software provided by the company.
The purpose of proactive support is to improve customer satisfaction, prevent potential issues, and enhance overall customer experience.
Proactive support may require reporting on customer feedback, product performance data, and any potential issues identified.
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