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Reports Customer Service and Its Importance in the Clinical Laboratory Victoria L. Anderson, BS, MT(ASAP) (ARUP Laboratories, Salt Lake City, UT) DOI: 10.1309/AYKRJTBJ4EE6WMCWCustomer service has
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Customer service is the support and assistance provided to customers before, during, and after their purchase or interaction with a company.
All companies that provide goods or services to customers are required to have a customer service department.
Customer service is typically filled out by trained representatives who handle customer inquiries and issues.
The purpose of customer service is to ensure customer satisfaction, resolve issues, and build customer loyalty.
Customer service reports typically include data on response times, issue resolution rates, and customer satisfaction scores.
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