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Practice Based Complaints Procedure Main Surgery: Recreation Drive, Billing, Wig an, Lancashire. WN5 7LY Tel : (01744) 892205 Branch Surgery: 58 Church Street, Orwell, Wig an, Lancashire. WN5 8TQ
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To fill out practice based complaints, follow these steps:
02
Gather all the necessary information related to the complaint, including dates, times, names of individuals involved, and any other relevant details.
03
Clearly describe the problem or issue you are complaining about. Be specific and provide as much detail as possible.
04
Use a professional tone and avoid using offensive or abusive language.
05
Organize your complaint in a logical and coherent manner. Use headings and subheadings to make it easier to read and understand.
06
Provide any supporting documents or evidence that can support your complaint, such as emails, photographs, or records.
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Clearly state what you expect as a resolution or outcome to your complaint.
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Review and proofread your complaint before submitting it to ensure clarity and accuracy.
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Follow the designated process or procedure for submitting the complaint, whether it is through an online form, email, or in person.
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Keep copies of all correspondence and documentation related to your complaint for future reference.

Who needs practice based complaints?

01
Practice based complaints are relevant for anyone who has encountered problems, issues, or concerns with a particular practice.
02
This may include:
03
- Patients who have experienced medical negligence, misconduct, or malpractice at a healthcare facility or from a healthcare professional.
04
- Customers who have received poor quality services or products from a business or service provider.
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- Employees who have witnessed or experienced workplace violations, harassment, or discrimination at their place of work.
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- Consumers who have been misled, deceived, or mistreated by a company or organization.
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In general, anyone who believes their rights have been violated or has had a negative experience with a specific practice can benefit from filling out practice based complaints.
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Practice based complaints are complaints related to the professional conduct or practice of an individual or organization.
Anyone who has knowledge of questionable professional conduct or practices can file a practice based complaint.
Practice based complaints can typically be filled out through a formal complaint form provided by the relevant governing body or organization.
The purpose of practice based complaints is to ensure accountability and maintain ethical standards within a profession or organization.
Practice based complaints should include details of the incident or concern, any supporting evidence, and contact information of the filer.
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