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Basic Software Maintenance Agreement F Y M E T R I × P R O D U C T F A M I LY I N F O R M AT I C S Data Sheet The Affymetrix Basic Software Maintenance Agreement provides one year of free software

How to fill out basic software maintenance agreement

How to fill out basic software maintenance agreement

1. Begin by stating the names of the parties involved in the agreement, i.e., the software company and the client.
2. Clearly specify the purpose of the agreement, which is to establish the terms and conditions for maintenance services provided by the software company.
3. Include a detailed description of the software that will be covered under the maintenance agreement. Mention any specific versions or modules that are included.
4. Define the scope of maintenance services provided, including the types of support (telephone, email, on-site) and the response time for addressing issues.
5. Specify the duration of the maintenance agreement, whether it is for a fixed term or indefinite.
6. Outline the payment terms, including any upfront fees, recurring charges, and penalties for late payment.
7. Describe the process for reporting and resolving software issues. Include any procedures for bug tracking, escalation, and documentation required.
8. Address any limitations of liability for the software company, such as excluding responsibility for loss of data or consequential damages.
9. Include any termination clauses, outlining the conditions under which either party can terminate the agreement.
10. Finally, both parties should sign and date the agreement to indicate their acceptance and understanding of the terms.

Who needs basic software maintenance agreement?

1. Software companies that provide maintenance services for their software products.
2. Clients who have purchased software and want to ensure its proper maintenance and support.
3. Businesses or organizations that heavily rely on software systems and need continuous assistance to keep them running smoothly.
4. Individuals or companies that want to protect their investment in software by having access to updates, bug fixes, and technical support.
5. Any party involved in a software development project that requires ongoing maintenance and support after the initial delivery.

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What is basic software maintenance agreement?

A basic software maintenance agreement is a contract between a software provider and a customer that outlines the terms and conditions of ongoing software support and updates.

Who is required to file basic software maintenance agreement?

The software provider and customer are both required to file a basic software maintenance agreement.

How to fill out basic software maintenance agreement?

To fill out a basic software maintenance agreement, both parties must provide their contact information, specify the software covered by the agreement, outline the maintenance services provided, and agree to the terms and conditions.

What is the purpose of basic software maintenance agreement?

The purpose of a basic software maintenance agreement is to ensure that the software provider commits to providing ongoing support and updates for the software, while the customer agrees to pay for these services.

What information must be reported on basic software maintenance agreement?

The basic software maintenance agreement must include the names and contact information of both parties, a description of the software covered by the agreement, the duration of the agreement, and the terms and conditions of the maintenance services.