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ComplainthandlingformformerchantcomplaintspertainingtotheCode If your complaint pertains to the Code of Conduct for the Credit and Debit Card Industry, you can file a complaint through our website (www.SecuTrans.ca/complaint)

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How to fill out if your complaint pertains

01

Start by clearly identifying what your complaint is about.

02

Gather all relevant information and supporting documents related to your complaint.

03

Determine the appropriate recipient or agency where you need to file your complaint.

04

Check if there are any specific forms or procedures provided by the recipient/agency for filing complaints.

05

Fill out the complaint form or draft a letter explaining your complaint in detail.

06

Provide clear and concise facts, dates, and any other necessary details to support your complaint.

07

Attach any supporting documents or evidence that you have gathered.

08

Double-check and review your filled-out complaint form or letter to ensure accuracy and completeness.

09

Submit your complaint to the designated recipient/agency using the preferred method (mail, email, online submission, etc.).

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Keep copies of all submitted documents and records of any correspondence or communication regarding your complaint.

11

Follow up on your complaint if necessary, and be prepared to provide any additional information or documentation as requested.

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Keep track of any responses or actions taken by the recipient/agency regarding your complaint.

13

Depending on the nature of your complaint, you may need to seek legal advice or pursue further action if your complaint is not resolved satisfactorily.

Who needs if your complaint pertains?

01

Anyone who has a legitimate complaint that pertains to a particular issue, transaction, product, service, or individual/entity can fill out a complaint form.

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What is if your complaint pertains?

If your complaint pertains to a specific issue or problem.

Who is required to file if your complaint pertains?

The individual or entity affected by the specific issue or problem is required to file the complaint.

How to fill out if your complaint pertains?

You can fill out the complaint form with all the relevant details of the issue or problem.

What is the purpose of if your complaint pertains?

The purpose of filing a complaint is to address and resolve the specific issue or problem effectively.

What information must be reported on if your complaint pertains?

All relevant details, evidence, and supporting documents related to the specific issue or problem must be reported.

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