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GRIEVANCE/COMPLAINTS HANDLING POLICY (Reference: Australian Standard Complaints handling AS 4269 1995) Policy No.: Drafted By: Responsibility:GRSS50 MN/(rev SS) ManagementVersion: Status Scheduled
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How to fill out grievancecomplaints handling policy

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Step 1: Start by identifying the purpose and scope of the grievance complaints handling policy.
02
Step 2: Clearly define the types of grievances and complaints that are covered by the policy.
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Step 3: Outline the procedures for filing a grievance or complaint.
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Step 4: Specify the roles and responsibilities of key personnel involved in the handling of grievances and complaints.
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Step 5: Establish a timeline for acknowledging and addressing grievances and complaints.
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Step 6: Provide guidelines on conducting investigations and gathering evidence.
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Step 7: Define the steps for resolving grievances and complaints, including options for mediation or arbitration if necessary.
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Step 8: Ensure confidentiality and privacy of parties involved in the grievance or complaint.
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Step 9: Establish a mechanism for monitoring and reviewing the effectiveness of the policy.
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Step 10: Regularly communicate the policy to all employees and stakeholders, and provide training on the grievance complaints handling procedures.

Who needs grievancecomplaints handling policy?

01
Any organization, regardless of size or industry, can benefit from having a grievance complaints handling policy.
02
It is particularly important for organizations that have employees, customers, or clients to address and resolve grievances and complaints properly.
03
This includes businesses, non-profit organizations, government agencies, educational institutions, and healthcare facilities.
04
Having a policy in place helps ensure fair treatment, transparency, and accountability in addressing and resolving grievances or complaints.
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A grievance/complaints handling policy is a formal procedure that outlines how an organization deals with complaints or grievances from employees, customers, or other stakeholders.
All organizations, regardless of size or industry, are required to have a grievance/complaints handling policy in place.
To fill out a grievance/complaints handling policy, organizations should include details on how complaints are received, investigated, and resolved, as well as information on how confidentiality is maintained.
The purpose of a grievance/complaints handling policy is to ensure that complaints are handled in a fair, consistent, and timely manner, and that issues are resolved effectively.
Grievance/complaints handling policy should include details on the process for submitting a complaint, how complaints are investigated, and the steps taken to resolve issues.
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