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FER PA FAQSQuestion 1: You receive a call from a recruiting firm asking for names and addresses of students with a grade point average of 3.0 or better. They say they have good job information for
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01
Start by answering the call by pressing the green answer button on your phone.
02
Greet the caller with a warm and professional greeting like 'Hello' or 'Good morning/afternoon'.
03
Listen attentively to the caller's needs or purpose for the call.
04
Take notes if necessary to record important information like names, phone numbers, or any specific requests.
05
Provide clear and concise responses to the caller's questions or concerns.
06
If you don't have an immediate solution, assure the caller that you will look into the matter and provide a timely follow-up.
07
Remain calm and patient throughout the call, even if the caller is frustrated or angry.
08
End the call by thanking the caller for contacting you and offering any necessary follow-up information.
09
After the call, make any necessary updates or documentations related to the call in your records.
10
Follow any company guidelines or protocols for call logging or tracking as required.

Who needs you receive a call?

01
Anyone who receives incoming calls, such as customer service representatives, receptionists, call center agents, or individuals in personal or professional settings who handle phone communication.
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A call is when someone tries to communicate with you over the phone.
Anyone who receives a call may need to report it depending on the nature of the call.
You can fill out a report of the call by providing detailed information about the caller, purpose of the call, and any other relevant details.
The purpose of reporting a call is to keep track of communication and potentially deal with any unwanted or suspicious calls.
Information such as the caller's phone number, time and date of the call, reason for the call, and any other relevant details should be reported.
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