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CUSTOMER IS SATISFACTION TOWARDS SERVICE QUALITY PRIVATE HOSPITALS IN KUCHINGCha Chen Height 5415.335 C426 2011Corporate Master in Business Administration 2011t 'US:11 r! U I I I Mum:. J U IVI 'IT
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Identify the key touch points in the customer journey where satisfaction can be measured.
02
Choose a rating scale or survey questions that capture the different aspects of the service.
03
Distribute the survey to customers through various channels such as email, website, or in-person.
04
Collect and analyze the survey responses to identify areas of improvement.
05
Take action on the feedback received to address customer concerns and enhance the service.
06
Monitor and track customer satisfaction over time to measure the effectiveness of the improvements made.

Who needs customers satisfaction towards service?

01
Companies and businesses that want to improve their service quality.
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Customer service departments that aim to assess their performance and identify areas of improvement.
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Service-based industries that rely heavily on customer satisfaction for repeat business.
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Retailers and e-commerce platforms that want to understand customer preferences and enhance their shopping experience.
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Service-focused organizations that prioritize customer feedback to drive continuous improvement.
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Customer satisfaction towards service refers to the level of satisfaction customers feel after receiving a service.
Businesses or service providers are required to file customers satisfaction towards service to gather feedback from their customers.
Customers can fill out customers satisfaction towards service through surveys, feedback forms, or online reviews.
The purpose of customers satisfaction towards service is to improve the quality of service provided and meet customer expectations.
Information such as customer feedback, ratings, comments, and suggestions must be reported on customers satisfaction towards service.
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