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AN ASSESSMENT OF SERVICE QUALITY IN PRIVATE
HEALTH CARE SECTOR IN
SRI LANKAHewa Thondilage Osman Tauranga
(149046E)The Dissertation submitted in partial fulfillment of the requirement for the
degree
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How to fill out an assessment of service
01
Step 1: Start by gathering all the necessary information related to the service that you want to assess.
02
Step 2: Clearly outline the criteria on which you will be assessing the service. This can include factors like responsiveness, quality, timeliness, and customer satisfaction.
03
Step 3: Use a rating scale or a grading system to evaluate each criterion. This can be a numerical scale or a descriptive scale.
04
Step 4: Provide specific examples or evidence to support your ratings or grades for each criterion.
05
Step 5: Summarize your assessment by highlighting the strengths and weaknesses of the service.
06
Step 6: Make recommendations for improvement, if applicable.
07
Step 7: Review and revise your assessment for clarity and accuracy before finalizing it.
Who needs an assessment of service?
01
Assessment of service is needed by any individual or organization that wants to evaluate the quality and effectiveness of a particular service.
02
Companies and businesses often use service assessments to improve their offerings and ensure customer satisfaction.
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Government agencies may require service assessments to determine if service providers are meeting the required standards.
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Consumers may also benefit from conducting a service assessment before making a purchase or hiring a service provider.
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What is an assessment of service?
An assessment of service is a form or document used to report on the level and quality of service provided by an individual or organization.
Who is required to file an assessment of service?
Any individual or organization that provides a service may be required to file an assessment of service.
How to fill out an assessment of service?
An assessment of service can typically be filled out online or in a physical form provided by the organization requesting the assessment.
What is the purpose of an assessment of service?
The purpose of an assessment of service is to evaluate the quality and effectiveness of the services provided and to make improvements as needed.
What information must be reported on an assessment of service?
Information such as the type of service provided, the level of satisfaction of the recipient, any issues or concerns, and suggestions for improvement may be required on an assessment of service.
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