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OmniChannel Supervisor
Salesforce, Spring 18×salesforcedocs
Last updated: February 1, 2018, Copyright 20002018 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark of salesforce.com,
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How to fill out omni channel supervisor configurations
How to fill out omni channel supervisor configurations
01
To fill out omni channel supervisor configurations, follow these steps:
02
Log in to your omni channel supervisor account.
03
Go to the settings or configurations page.
04
Locate the 'Supervisor' section and click on it.
05
In the supervisor configurations, you will find options to customize various settings such as agent monitoring, channel assignment, reporting, etc.
06
Review each setting and make changes as per your requirements.
07
Save the configurations after making the desired changes.
08
Test the configurations to ensure they are working correctly.
09
If everything is fine, you have successfully filled out the omni channel supervisor configurations.
Who needs omni channel supervisor configurations?
01
Omni channel supervisor configurations are needed by businesses or organizations that use omni channel customer service solutions.
02
They are typically required by contact center supervisors or managers who are responsible for overseeing and managing customer service operations across multiple channels like phone, email, chat, social media, etc.
03
These configurations allow the supervisors to monitor agent performance, assign channels, set up automated workflows, generate reports, and ensure efficient and effective customer service delivery.
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