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Position Title: Position Status: Posting No.: Posting Date: Deadline to Apply:Help Desk Support Representative Full Time 17227 November 22, 2017, December 6, 2017About Us Located in Since, Ontario,
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01
Begin by gathering all necessary information from the user, such as their name, contact details, and a detailed description of the issue they are facing.
02
Create a ticket or record in the help desk system for tracking purposes.
03
Ask relevant questions to gather more specific details about the problem if needed.
04
Attempt to troubleshoot and resolve the issue remotely if possible.
05
If a remote resolution is not possible, provide instructions for the user to follow or schedule an appointment for further assistance.
06
Document all interactions and steps taken in the help desk system.
07
Follow up with the user to ensure that the issue has been resolved satisfactorily.
08
Close the ticket in the help desk system once the issue is resolved and confirmation from the user is received.

Who needs help desk support representative?

01
Any individual or organization that requires technical assistance or support for their products or services may need a help desk support representative.
02
Common examples include customers or users facing software or hardware issues, employees seeking IT support within a company, and individuals seeking assistance with online services or products.
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Help desk support representative is a professional who provides technical support and assistance to users and customers.
Any organization that provides help desk support services may need to file help desk support representative.
Help desk support representative can be filled out online or through the submission of a physical form.
The purpose of help desk support representative is to provide a record of the technical support services provided and issues resolved.
Information such as date of assistance, issue description, resolution provided, and user details must be reported on help desk support representative.
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