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SERVICE DELIVERY SYSTEM DESIGN AND CUSTOMER SATISFACTION IN THE PUBLIC SECTOR TRANSPORT THANE JAMES THINGS D61/75972/2012A RESEARCH PROJECT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS OF
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01
Identify the goals and objectives of the service delivery system design.
02
Determine the specific services that will be offered and the target audience for these services.
03
Develop a detailed plan outlining the various components of the service delivery system, such as service processes, service providers, and service resources.
04
Design the physical and technological infrastructure needed to support the service delivery system.
05
Consider factors such as cost, efficiency, and customer experience when designing the system.
06
Test and evaluate the service delivery system design to ensure it meets the desired outcomes and is effective.
07
Implement the service delivery system design and monitor its performance over time to identify any areas for improvement.

Who needs service delivery system design?

01
Service delivery system design is needed by organizations and businesses that provide services to customers or clients.
02
It is particularly important for service-based industries, such as healthcare, hospitality, transportation, and professional services.
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Service delivery system design helps ensure that services are delivered efficiently, effectively, and in a way that meets the needs and expectations of customers.
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Service delivery system design refers to the process of organizing and structuring the delivery of services to meet the needs of clients or customers.
Service providers or organizations that deliver services are required to file the service delivery system design.
Service delivery system design can be filled out by following the guidelines provided by the respective regulatory body or organization.
The purpose of service delivery system design is to ensure that services are delivered efficiently and effectively to meet the needs of clients.
Information such as service offerings, delivery methods, customer feedback mechanisms, and performance metrics must be reported on service delivery system design.
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