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Survey Technical Support Notes May 2016Title: Edit Snapshot
Overview: This document will explain how to edit a snapshot in Trimble Access with a vision
instrument.
Equipment: Trimble TSC3 w/Access,
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How to fill out survey technical support notes

How to fill out survey technical support notes
01
Step 1: Begin by gathering all necessary information such as the customer's name, contact details, and a brief description of the technical issue.
02
Step 2: Create a clear and concise survey template with relevant questions related to the technical support experience. Include questions about the efficiency of support provided, ease of communication, and overall satisfaction.
03
Step 3: Start the survey by introducing the purpose and importance of the technical support notes. Explain that the feedback will be used to improve the quality of support services.
04
Step 4: Instruct the survey taker to provide details about the specific technical problem they encountered, such as error messages, system crashes, or difficulty in implementing certain functions.
05
Step 5: Include a rating scale or multiple-choice questions to gauge the customer's level of satisfaction with the support received. This will help identify areas that need improvement.
06
Step 6: Encourage the survey taker to provide additional comments or suggestions for improving the technical support experience.
07
Step 7: Thank the survey respondent for their valuable feedback and assure them that their input will contribute to better support services.
08
Step 8: Collect and analyze the survey responses to identify common issues and trends, enabling the technical support team to address them effectively.
Who needs survey technical support notes?
01
Survey technical support notes are needed by companies or organizations that provide technical support services. These notes help in evaluating and improving the quality of support provided to customers.
02
Technical support teams also benefit from survey technical support notes as it enables them to identify common issues and areas for improvement.
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