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Science Journal of Business and Management 2015; 3(21): 5459 Published online April 11, 2015 (http://www.sciencepublishinggroup.com/j/sjbm) DOI: 10.11648/j.sjbm.s.2015030201.16 ISSN: 23310626 (Print);
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Customer experience and luxury refer to the overall impression and satisfaction customers have when interacting with a high-end, luxurious brand or product.
Companies or businesses that offer luxury goods or services and prioritize customer experience are required to report customer experience and luxury.
When filling out customer experience and luxury, companies need to provide detailed information about the strategies, initiatives, and investments made to enhance customer experience in the luxury segment.
The purpose of focusing on customer experience and luxury is to attract, retain, and delight high-end customers, leading to increased loyalty and profitability.
Companies must report on their customer service standards, exclusive offerings, personalized interactions, and overall branding efforts in the luxury segment.
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