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Appendix A Rev. June 1, 2014U. S. DEPARTMENT OF TRANSPORTATION AVIATION CONSUMER PROTECTION DIVISIONCOMPLAINT CODES. Flight Problems B. Over sales C. Reservations/Ticketing/Boarding D. Fares / Ancillary
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How to fill out complaint codes

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To fill out complaint codes, follow these steps:
02
Start by identifying the main reason for the complaint.
03
Use a standardized coding system to assign a unique code to the complaint.
04
Include any relevant details or evidence related to the complaint.
05
Clearly explain the impact or consequences of the complaint.
06
Provide contact information for the person filing the complaint.
07
Ensure that all required fields are accurately filled out.
08
Double-check the complaint codes for accuracy before submitting.
09
Submit the complaint through the designated channel or platform.

Who needs complaint codes?

01
Complaint codes are beneficial for various individuals and organizations, including:
02
- Customers who want to express their dissatisfaction or report a problem.
03
- Companies or businesses that need a systematic way to categorize and address complaints.
04
- Regulatory bodies or government agencies that require standardized complaint reporting.
05
- Quality assurance teams or customer support departments responsible for managing complaints.
06
- Analytical teams that analyze complaint data for patterns and improvements.
07
- Mediation or arbitration entities involved in resolving complaints between parties.
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Complaint codes are standardized codes used to categorize and track customer complaints.
All companies that provide products or services to consumers are required to file complaint codes.
Complaint codes can be filled out by categorizing the nature of the complaint using the standardized code list.
The purpose of complaint codes is to help companies track and analyze customer complaints in order to improve customer satisfaction.
Information such as the date of the complaint, the nature of the complaint, and the resolution status must be reported on complaint codes.
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