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1HOTEL FRONT OFFICE Training annualSudhir AndrewsEdit and Type Mujeeb rehiman2Contents1. The hotel industry introduction 2. Types of hotels 3. Front office introduction 4. Qualities of front office

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How to fill out hotel front office

01

Greet the guests with a warm welcome and confirm their reservation details.

02

Ask for the required identification and fill out the necessary registration form.

03

Provide the guests with information about the hotel facilities, services, and any special offers.

04

Collect any applicable fees, deposits, or payments from the guests.

05

Issue room keys and provide directions to the guest's room.

06

Answer any questions or concerns the guests may have.

07

Assist with check-out procedures, including settling the final bill and collecting returned room keys.

08

Maintain a clean and organized front desk area and ensure all paperwork is properly filed.

09

Communicate with other hotel departments to fulfill guest requests or resolve any issues.

10

Provide exceptional customer service and strive to exceed guest expectations.

Who needs hotel front office?

01

Hotel front office is needed by guests who check-in and check-out of hotels, as well as those who require information, assistance, or services during their stay. It is also essential for hotel management and staff to efficiently handle and manage guest bookings, reservations, inquiries, and payments.

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What is hotel front office?

Hotel front office is the department responsible for guest check-in, check-out, reservations, and other guest services at a hotel.

Who is required to file hotel front office?

Hotel front office staff, including front desk agents, supervisors, and managers, are required to handle and file hotel front office documentation.

How to fill out hotel front office?

Hotel front office is typically filled out by front desk agents or supervisors using a computerized system. They enter guest information, room assignments, and payment details.

What is the purpose of hotel front office?

The purpose of hotel front office is to manage and process guest reservations, check-ins, and check-outs efficiently to provide a positive guest experience.

What information must be reported on hotel front office?

Information such as guest names, contact information, room preferences, payment methods, and any special requests must be reported on hotel front office.

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