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COMPLIMENTS AND COMPLAINTS POLICY 1. PURPOSE OF POLICY Easton & Motley College is committed to providing a high quality of customer service by working in an open and accountable way that builds trust
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01
Start by reading the compliments and complaints policy to understand its purpose and guidelines.
02
Gather all relevant information about the compliment or complaint, including dates, times, names, and any supporting evidence.
03
Identify the appropriate channel or method to submit the compliment or complaint. This could be an online form, email, phone call, or in-person submission.
04
Clearly and concisely describe the compliment or complaint, providing specific details and avoiding unnecessary exaggerations.
05
Follow any specific instructions mentioned in the compliments and complaints policy regarding submission format or additional documentation.
06
Provide your contact information so that the organization can follow up with you if required.
07
Submit the compliment or complaint according to the chosen method, ensuring that you meet any stated deadlines or timeframes.
08
Wait for a response from the organization regarding your compliment or complaint. This could be an acknowledgement, investigation, resolution, or request for further information.
09
If necessary, cooperate with any additional requests from the organization, such as providing more details or participating in a follow-up discussion.
10
Keep a record of all communication related to the compliment or complaint, including dates, individuals involved, and any actions taken.

Who needs compliments and complaints policy?

01
Compliments and complaints policy is essential for any organization or business that deals with customers, clients, or stakeholders.
02
It is particularly important for companies in the service industry, healthcare sector, hospitality industry, educational institutions, government agencies, and non-profit organizations.
03
By having a compliments and complaints policy, organizations can ensure that they provide avenues for feedback, address concerns or issues, and improve their services or products based on customer experiences.
04
This policy benefits both the organization and the individuals engaging with it, as it promotes transparency, accountability, and continuous improvement.
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Compliments and complaints policy establishes guidelines for providing feedback on services received.
All employees and customers are required to use compliments and complaints policy.
To fill out compliments and complaints policy, individuals must provide details of the service received and any feedback or complaints.
The purpose of compliments and complaints policy is to improve the quality of services by addressing feedback and complaints.
The information reported on compliments and complaints policy includes details of the service received, feedback given, and any complaints raised.
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