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ACTIVECARETM TECHNICAL SUPPORT AND ESCALATION PROCESS FORECOURT SUPPORT IS AVAILABLE: Via the Support Portal: https://support.forescout.com/ By phone: 18663778773 (U.S.) or +17082376591 (International)
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How to fill out technical support and escalation

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Step 1: Gather all necessary information such as the product model, serial number, and any error messages.
02
Step 2: Contact the technical support team via phone, email, or live chat.
03
Step 3: Clearly explain the issue you are facing and provide all relevant details.
04
Step 4: Follow any troubleshooting steps provided by the technical support team.
05
Step 5: If the issue persists, ask for escalation to a higher level of support.
06
Step 6: Provide any additional information requested by the escalation team.
07
Step 7: Work closely with the escalation team to resolve the issue.
08
Step 8: Keep track of all communication and documentation related to the technical support and escalation process.
09
Step 9: Once the issue is resolved, provide feedback on the support experience.

Who needs technical support and escalation?

01
Anyone who is experiencing technical difficulties with a product or service may need technical support and escalation. This can include individual customers, businesses, or organizations dealing with software, hardware, or other technical issues.
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Technical support and escalation refers to the process of providing assistance and resolving issues related to technical problems or challenges.
Any individual or organization experiencing technical issues or challenges may be required to file technical support and escalation.
Technical support and escalation can be filled out by providing detailed information about the technical issue, including symptoms, impact, and any troubleshooting steps taken.
The purpose of technical support and escalation is to ensure timely resolution of technical issues to minimize disruption and maintain operational efficiency.
Information such as the nature of the technical issue, impact on operations, troubleshooting steps taken, and contact details must be reported on technical support and escalation forms.
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