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Getting started withZendesk Guide2Introduction
There's nothing quite as empowering as solving a problem on your own. The challenge knows what type of content to build your knowledgeSelfservice support
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How to fill out zendesk guide
How to fill out zendesk guide
01
To fill out Zendesk Guide, follow these steps:
02
Log in to your Zendesk account.
03
Navigate to the Guide section in the sidebar menu.
04
Click on 'Add Category' or 'Add Section' to create the structure of your knowledge base.
05
Enter the necessary details such as category/section name, description, and visibility settings.
06
Customize the layout and appearance of your knowledge base by selecting a theme.
07
Create articles within each section by clicking on 'Add Article'.
08
Fill in the article details such as title, body content, and labels.
09
Format the content using headings, lists, and images to make it visually appealing.
10
Set the visibility settings for articles to determine who can access them.
11
Publish your knowledge base and make it available to your customers.
12
Regularly update and maintain your knowledge base by adding new articles and updating existing ones.
Who needs zendesk guide?
01
Zendesk Guide is useful for businesses and organizations that want to provide self-service support to their customers.
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What is zendesk guide?
Zendesk Guide is a knowledge base tool that allows businesses to create and manage online help centers for their customers.
Who is required to file zendesk guide?
Any business or organization that wants to provide online support and information to its customers can use Zendesk Guide.
How to fill out zendesk guide?
To fill out Zendesk Guide, businesses can create articles, organize them into categories, and customize the look and feel of their help center.
What is the purpose of zendesk guide?
The purpose of Zendesk Guide is to help businesses provide self-service support to their customers, reducing the need for direct contact with customer support agents.
What information must be reported on zendesk guide?
On Zendesk Guide, businesses can report information such as FAQs, troubleshooting guides, product information, and more.
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