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OTIS Quick Reference WWW.IXIASOFT.COM / OTIS / Copyright 2015 OSIsoft Technologies. All rights reserved.
Last revised: March 02, 20152OTRS Quick ReferenceTable of contents
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How to fill out otrs quick reference
How to fill out otrs quick reference
01
Open the OTRS system on your computer.
02
Go to the ticket creation page.
03
Fill in the required fields such as the customer name, email address, and subject of the ticket.
04
Provide a detailed description of the issue or request in the ticket message field.
05
Assign the ticket to the appropriate queue or department.
06
Add any necessary attachments or screenshots to the ticket.
07
Set the priority level for the ticket based on its urgency.
08
Save the ticket and send it to the OTRS system for processing.
09
Monitor the ticket status and communicate with the customer through the OTRS system.
10
Close the ticket once the issue or request has been resolved.
Who needs otrs quick reference?
01
OTRS quick reference is useful for support agents or employees who use the OTRS system to manage customer tickets and requests.
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