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Bath University
Computing Services
IT TrainingTOPdesk for Operators
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AuthorSherilyn ElmesRevised
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CopyrightVersion1.0StatusWorking University of Bath
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How to fill out topdesk for operators
How to fill out topdesk for operators
01
Login to the Topdesk dashboard.
02
Click on the 'Create Ticket' button.
03
Fill in the required fields such as ticket title, category, priority, and description.
04
Select the appropriate request type or template.
05
Attach any necessary files or documents.
06
Assign the ticket to the respective operator or department.
07
Set the due date and follow-up actions if necessary.
08
Save the ticket and it will be created in the system.
09
Update the ticket with any additional information or progress as needed.
10
Close the ticket once the issue has been resolved or the request has been fulfilled.
Who needs topdesk for operators?
01
Topdesk for operators is needed by organizations or companies that have a helpdesk or support system in place and utilize operators to handle various user requests, incidents, and problems.
02
This can include IT departments, customer support teams, facility management, HR departments, and other departments within the organization that handle user or customer queries.
03
Topdesk helps operators efficiently manage and track these requests, prioritize work, collaborate with other team members, and provide timely resolutions to users or customers.
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What is topdesk for operators?
Topdesk for operators is a software tool that helps operators manage and track incoming tickets or requests from users.
Who is required to file topdesk for operators?
Operators or individuals responsible for managing user requests are required to file topdesk for operators.
How to fill out topdesk for operators?
To fill out topdesk for operators, operators need to log in to the software tool, create a new ticket or request, provide all necessary details, and submit it for review.
What is the purpose of topdesk for operators?
The purpose of topdesk for operators is to streamline the process of managing user requests, tracking their status, and ensuring timely resolution.
What information must be reported on topdesk for operators?
Operators must report details of the user request, including the nature of the issue, contact information of the user, priority level, and any relevant attachments.
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