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PROMOTING POSITIVE OPPORTUNITIES FOR ALLBRIGHSTONE C.E. PRIMARY SCHOOLComplaints Policy and Procedure Date Agreed:June 2017Review Date:June 2018Signed:Mrs Diana Nicholson Chair of the Board of GovernorsComplaints
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01
To fill out the complaints policy at Brightstone, follow these steps:
02
Begin by identifying the complainant's personal information, such as their name, contact details, and any other relevant identifying details.
03
Next, document the nature of the complaint. Clearly state the issue or problem that the complainant is raising.
04
Provide space or sections where the complainant can provide a detailed description of the complaint. Encourage them to be specific and provide any supporting evidence or documentation.
05
Include a section where the complainant can suggest their desired outcome or resolution. This helps in understanding their expectations and identifying potential solutions.
06
Document any actions or steps taken by the complainant or others involved in the situation. This could include previous attempts to resolve the issue or any relevant correspondence.
07
Provide space for any additional comments or notes that might be relevant to the complaint.
08
Once the complaint form is filled out, ensure that it is signed and dated by the complainant.
09
If there are any specific submission instructions or contact details where the complaint form should be sent, include them in the policy.
10
Periodically review and update the complaints policy to ensure it remains relevant and aligned with any changes in procedures or regulations.

Who needs complaints policy - brighstone?

01
The complaints policy at Brightstone is necessary for various stakeholders, including:
02
- Customers or clients who want to express their dissatisfaction or raise concerns about the products, services, or experiences provided by Brightstone.
03
- Employees or contractors who need a formal process to submit complaints or report any workplace-related issues.
04
- Management and HR personnel who handle complaint resolution and need a structured framework to guide their actions.
05
- Regulatory bodies or authorities who assess the compliance and effectiveness of complaint handling processes at Brightstone.
06
- Any other individuals or entities associated with Brightstone who might have a reason to submit a complaint or be involved in its resolution.
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The complaints policy at Brighstone is a set of guidelines and procedures for addressing and resolving complaints from customers or employees.
All employees at Brighstone are required to file complaints policy as part of the company's policies and procedures.
To fill out the complaints policy at Brighstone, employees can follow the guidelines provided in the policy document or seek assistance from their supervisor or HR department.
The purpose of the complaints policy at Brighstone is to ensure that all complaints are addressed promptly and fairly, and to improve customer and employee satisfaction.
The complaints policy at Brighstone should include details of the complaint, the date it was received, actions taken to address it, and any resolutions or outcomes.
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