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CITIZENS CHARTER (A GUIDE ON KEY SERVICES)MUNICIPAL GOVERNMENT UNIT OF VERONA (20162018)TABLE OF CONTENTS Introduction Vision. Mission The Goal of Officials and Employees of the Municipal Government
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What is citizens charter a guide?
Citizens charter a guide is a document that outlines the commitments of a government department or organization towards the citizens it serves.
Who is required to file citizens charter a guide?
Government departments and organizations are required to file citizens charter a guide.
How to fill out citizens charter a guide?
To fill out citizens charter a guide, one must include the commitments towards citizens, service standards, grievance redressal mechanism, and contact information.
What is the purpose of citizens charter a guide?
The purpose of citizens charter a guide is to improve transparency, accountability, and service delivery of government departments and organizations.
What information must be reported on citizens charter a guide?
Information that must be reported on citizens charter a guide includes service commitments, timelines, grievance redressal mechanism, contact details, and feedback mechanism.
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