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DIRECT SERVICE PURCHASE (DSP)OPERATING AND SERVICE STANDARDS MANUAL Revised September 2016 Area Agency on Aging 1B 29100 Northwestern Highway, Suite 400 Southfield, Michigan 48034 8008527795 www.aaa1b.comTina
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Operating and service standards are guidelines and requirements set by an organization to ensure the efficient and consistent delivery of products or services.
Operating and service standards are typically filed by businesses or organizations that provide products or services to customers.
Operating and service standards are usually filled out by detailing the processes, procedures, and quality benchmarks that must be followed in delivering products or services.
The purpose of operating and service standards is to maintain quality, consistency, and efficiency in the delivery of products or services.
Information that must be reported on operating and service standards includes detailed procedures, performance metrics, and any relevant guidelines.
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