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FABERGE DISTRICT COUNCIL and MID SUFFOLK DISTRICT COUNCIL From: Improvement and Involvement OfficerReport Number:To:Date of meeting: 19 September 2016Joint Housing Board/24/16OUTCOMES OF MYSTERY SHOPPING
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Outcomes of mystery shopping are the findings and results obtained from evaluating the performance of a business or organization through the perspective of a customer.
The individuals or organizations conducting the mystery shopping are usually required to file the outcomes.
Outcomes of mystery shopping can be filled out by documenting the observations, findings, and ratings based on the specific criteria evaluated during the mystery shopping process.
The purpose of outcomes of mystery shopping is to provide feedback and insights on the customer experience, service quality, and overall performance of the business or organization being evaluated.
The outcomes of mystery shopping typically include details on the location, date, interactions, observations, ratings, and any recommendations for improvement.
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