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Statistical GuidanceCustomer Service and Engagement
Strategy March 2017
Contact: statistics. Hop support×DSP.GSI.gov.UK
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Introduction .............................................................................................................
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What is customer service and engagement?
Customer service and engagement refers to the interactions between a customer and a company, focusing on building relationships and providing support.
Who is required to file customer service and engagement?
Companies or individuals who are providing services or products to customers are required to file customer service and engagement.
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The purpose of customer service and engagement is to improve customer satisfaction, loyalty, and retention.
What information must be reported on customer service and engagement?
Information such as number of customer interactions, feedback received, and resolution rates must be reported on customer service and engagement.
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