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Statistical GuidanceCustomer Service and Engagement Strategy March 2017 Contact: statistics. Hop support×DSP.GSI.gov.UK 1Contents Introduction .............................................................................................................
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Customer service and engagement refers to the interactions between a customer and a company, focusing on building relationships and providing support.
Companies or individuals who are providing services or products to customers are required to file customer service and engagement.
Customer service and engagement can be filled out by documenting interactions with customers, tracking feedback, and measuring satisfaction levels.
The purpose of customer service and engagement is to improve customer satisfaction, loyalty, and retention.
Information such as number of customer interactions, feedback received, and resolution rates must be reported on customer service and engagement.
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