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1Internship ReportCustomer Satisfaction Survey at Retail Banking Division of BRAD BANK Prepared for Mr. Mahmudur Had Assistant Professor BRAD Business School BRAD University DhakaPrepared by Shank
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Customer satisfaction surveys are needed by businesses and organizations that want to gauge the satisfaction levels of their customers or clients.
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By collecting feedback through surveys, businesses can make data-driven decisions to enhance their products, services, and overall customer experience.
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Customer satisfaction surveys are also helpful for market research purposes, as they provide insights into customer preferences and trends.
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Both large and small businesses across various industries can benefit from conducting customer satisfaction surveys.
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Customer satisfaction survey is a tool used to measure the level of satisfaction customers have with a product or service.
Companies that want to gather feedback from their customers and improve their products or services.
Customers can fill out the survey online, in person, or over the phone, providing their feedback and ratings on various aspects of the product or service.
The purpose of customer satisfaction survey is to assess customer satisfaction levels, identify areas for improvement, and make necessary changes to enhance the overall customer experience.
Customer feedback, ratings, comments, and suggestions related to the product or service.
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