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Nonbroadcast Complaint Handling Procedures
Introduction
1. The Committee of Advertising Practice (CAP) is the self-regulatory body that creates,
revises and helps to enforce the UK Code of Nonbroadcast
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How to fill out non-broadcast complaint handling procedures
How to fill out non-broadcast complaint handling procedures
01
Start by gathering all necessary information and documentation related to the complaint.
02
Clearly identify the complainant and their contact information.
03
Begin writing the complaint handling procedures by stating the purpose of the procedure.
04
Provide a detailed description of how complaints should be submitted and the preferred channels for submission.
05
Outline the steps that will be taken to investigate and resolve the complaint.
06
Specify the time frame within which the complaint will be addressed and resolved.
07
Include any relevant forms or documents that need to be filled out as part of the complaint handling process.
08
Clearly state the rights and responsibilities of both the complainant and the organization handling the complaint.
09
Provide clear instructions on how the complainant can escalate the complaint if they are not satisfied with the initial resolution.
10
Conclude the complaint handling procedures by emphasizing the organization's commitment to fair and unbiased resolutions.
Who needs non-broadcast complaint handling procedures?
01
Non-broadcast complaint handling procedures are needed by organizations or entities that receive complaints regarding non-broadcast activities. This can include businesses, government agencies, educational institutions, non-profit organizations, and any other entity that provides products or services outside the scope of broadcasting.
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