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Department of Health Customer Complaints Procedure What is a complaint? We define a complaint as an expression of dissatisfaction concerning the provision of a service or services by the Department,
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01
Start by clearly stating your complaint in a concise manner.
02
Provide relevant details such as dates, locations, and people involved.
03
Clearly explain the issues you encountered and the impact they had on you.
04
Use a professional and respectful tone throughout the complaint.
05
Offer any supporting documents or evidence to strengthen your case.
06
Clearly state your desired resolution or outcome.
07
Keep a copy of the complaint for your records.
08
Submit the complaint to the appropriate authority or department.

Who needs we define a complaint?

01
Anyone who has encountered a problem, issue, or injustice that they believe requires attention or resolution can file a complaint. This can include individuals, organizations, customers, employees, or any party affected by the situation.
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A complaint is a formal statement alleging that a person or entity has engaged in misconduct or wrongdoing.
Anyone who has knowledge or evidence of misconduct or wrongdoing can file a complaint.
A complaint can be filled out by providing detailed information about the alleged misconduct, including dates, names, and supporting evidence.
The purpose of a complaint is to bring attention to and investigate alleged misconduct or wrongdoing so that appropriate actions can be taken.
Information such as the nature of the alleged misconduct, individuals involved, dates, and any supporting evidence must be reported on a complaint.
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