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OFFICE OF PROCUREMENT REQUEST FOR INFORMATION: Advancement Customer Relationship Management (CRM) Software Solution/System RFI NUMBER: 918006 RFI CLOSING DATE: February 16, 2018ADDENDUM #1 Issued:
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Advancement customer relationship management is a strategy and technology used by companies to manage and analyze customer interactions throughout the customer lifecycle, with the goal of improving customer retention and satisfaction.
Companies in various industries, especially those with a significant customer base and sales, are required to implement and file advancement customer relationship management.
Advancement customer relationship management can be filled out using specialized software or platforms that store and analyze customer data, interactions, and communications.
The purpose of advancement customer relationship management is to improve customer satisfaction, retention, and loyalty by better understanding and managing customer interactions.
Information such as customer demographics, purchase history, interactions, feedback, and preferences must be reported on advancement customer relationship management.
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