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1. CONTRACT ID CODE2. AMENDMENT/MODIFICATION NO.3. EFFECTIVE DATEP00003 6. ISSUED BY14. REQUISITION/PURCHASE REQ. NO.21Nov2017 N66604CODEPAGE OF PAGESUAMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT25.
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CTI resource management services involve effectively managing and allocating resources within a contact center to optimize operational efficiency and customer service.
CTI resource management services are typically filed by organizations that operate contact centers or customer service departments.
CTI resource management services can be filled out by collecting data on resource usage, efficiency metrics, and customer service performance within a contact center.
The purpose of CTI resource management services is to improve the overall performance and effectiveness of a contact center by optimizing resource allocation and customer service processes.
Information that must be reported on CTI resource management services may include resource utilization, call volumes, agent performance metrics, and customer satisfaction ratings.
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