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NPS FM 10900 (Rev. ft86)RMS Mo. 10240018United States Department of the Interior National Park ServiceNational Register of Historic Places Registration Form This form is for use in nominating or requesting

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How to fill out what is net promoter

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To fill out what is net promoter, follow these steps:

02

Start by understanding what net promoter is: Net Promoter Score (NPS) is a management tool used to measure customer loyalty and gauge their willingness to recommend a company's products or services to others.

03

Determine the NPS question: The standard NPS question is, 'On a scale of 0-10, how likely are you to recommend our product/service to a friend or colleague?'

04

Collect responses: Ask this NPS question to a sample of customers or clients and record their ratings.

05

Categorize responses: Group the responses into three categories based on their score: Promoters (9-10), Passives (7-8), and Detractors (0-6).

06

Calculate the Net Promoter Score: Subtract the percentage of Detractors from the percentage of Promoters to get the NPS.

07

Interpret the results: NPS can range from -100 to +100. A positive score means more Promoters than Detractors, indicating a higher likelihood of customer advocacy.

08

Monitor and improve: Continuously track NPS over time and take actions to improve customer satisfaction and loyalty.

Who needs what is net promoter?

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Anyone who wants to measure customer loyalty and understand the likelihood of customers recommending their products or services can benefit from knowing what is net promoter.

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Businesses of all sizes, across industries, use Net Promoter Score to assess customer satisfaction, identify areas for improvement, and drive business growth.

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Marketing teams can leverage NPS to gauge the effectiveness of their campaigns and initiatives.

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Customer service teams can use NPS to identify unhappy customers (Detractors) and take proactive steps to address their concerns and retain them.

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Executives and stakeholders can monitor NPS as a key performance indicator of customer loyalty and use it to make informed strategic decisions.

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