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ST THOMAS MOORS IDE CE (VA) PRIMARY SCHOOL COMPLAINTS PROCEDUREComplaint heard by staff member Issue Not ResolvedIssue resolvedComplaint heard by Headteacher Where the complaint is complex or involves
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Start by clearly stating your issue or concern in writing.
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Provide specific details such as dates, times, and locations related to the incident.
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Include any supporting evidence or documentation that can help clarify your complaint.
04
Identify the staff member or department you wish to address your complaint to.
05
Clearly explain the impact or harm caused by the incident and how it has affected you.
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Remain respectful and professional in your communication.
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Send your complaint to the appropriate contact or submit it through the designated complaint procedure.
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Follow up on your complaint if necessary to ensure proper resolution.

Who needs complaint heard by staff?

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Anyone who has a legitimate issue or concern that needs to be addressed by the staff.
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Individuals who have experienced mistreatment, discrimination, or negligence from staff members.
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Customers or clients who received poor service or were unsatisfied with their interaction with staff.
04
Employees who have witnessed or been subjected to misconduct or unethical behavior by staff members.
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Complaint heard by staff is a report of dissatisfaction or wrongdoing made by an employee or customer to an organization's staff.
Any employee or customer who has a complaint about the organization or its staff is required to file a complaint.
Complaints heard by staff can be filled out by submitting a written or verbal report to the designated complaint handling team.
The purpose of hearing complaints from staff is to address and resolve issues raised by employees or customers in order to improve the overall functioning of the organization.
The information that must be reported on a complaint heard by staff includes details of the complaint, date and time of occurrence, names of individuals involved, and any supporting evidence.
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