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A Publication of Combined Coordinating Council, Inc.2004 Number 4Dealing with Difficult Patients Some patients make you smile, and some don't. In fact, some patients can raise your blood pressure

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1. Remain calm and composed: It is important to stay calm and composed when dealing with difficult patients. Take deep breaths and try to maintain a positive mindset.
2. Listen actively: Give your full attention to the patient and actively listen to their concerns. Show empathy and acknowledge their feelings.
3. Communicate effectively: Use clear and concise language when communicating with difficult patients. Be patient and avoid getting defensive or argumentative.
4. Establish boundaries: It is important to set boundaries with difficult patients to maintain a professional and respectful relationship. Clearly communicate what behavior is acceptable and what is not.
5. Practice active problem-solving: Work together with the patient to find solutions to their problems or concerns. Offer support and help them explore different options.
6. Seek support: If dealing with difficult patients becomes overwhelming, don't hesitate to seek support from your colleagues or supervisor. They can provide guidance and offer assistance in managing challenging situations.

Who needs dealing with difficult patients?

1. Healthcare professionals, such as doctors, nurses, and medical staff, need to deal with difficult patients regularly.
2. Psychologists, therapists, and counselors who work with clients in challenging emotional states often need to manage difficult patient interactions.
3. Customer service representatives in various industries sometimes encounter difficult customers and need to handle them with tact and professionalism.
4. Any professional in a service-oriented role, where dealing with the public is a significant part of their job, may encounter difficult patients or clients.

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